Frequently Asked Questions

This section aims to answer common questions that our users have regarding our platform and services.


What is Shopsy?

Shopsy is a search engine that helps you search products from 250+ online stores in Pakistan for better choice and price comparison.


Can I purchase products on Shopsy?

Yes, you can purchase products sold by our partner stores directly on Shopsy. These products can be found in the green 'BUY ON SHOPSY' section in search results. Products that display below this section cannot be purchased on Shopsy, you will be redirected to the relevant site to make your purchase.


Which stores do you partner with?

We only partner with trusted online stores in Pakistan that sell genuine products, provide customer services and offer a replacement policy. This is to protect our customers and ensure a great shopping experience.


What is your refund policy?

Products purchased on Shopsy are backed by a 7 day replacement policy by our partner stores. In case of a wrong or damaged item being delivered, you have 7 days to request a replacement. Please note, products that are not purchasable on Shopsy (where you are redirected to an external site) are not covered by this protection.


How long does delivery take?

Delivery times vary between different products and stores. You can view the correct delivery time for a product on its product page. Most items can be expected to be delivered to customers within 5 days.


Which cities do you delivery to?

With the exception of groceries, acid batteries and exceptionally large items, most products are deliverable nationwide. Please check the product page for any destination restrictions.


What payment methods do you accept?

We accept credit / debit card payments, bank transfers and cash on delivery. Although cash on delivery is not available on all items, kindly check the product page for available payments method for the product.

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